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We deeply appreciate your interest in our Villas and the opportunity to serve you. To ensure an exceptional and seamless experience, we kindly ask you to review our chef service guidelines, schedules, and policies.
SERVICE SCHEDULE
Our chef services operate at the following set times:
Breakfast: 7:00 · 9:00 · 11:00
Lunch: 13:00 · 15:00
Dinner: 18:00 · 20:00 · 22:00
SERVICE DURATION
Each service lasts 3 hours, divided into:
1st hour: Preparation and cooking
2nd hour: Plating and table service
3rd hour: Kitchen cleaning
PRICING INFORMATION
Our prices do not include tips.
If you wish to pay in USD, please note that the exchange rate is subject to change.
To secure the USD rate, you may pay in advance at the time of booking.
If you choose to pay upon arrival, the price in MXN will remain exactly as quoted, while the USD amount may vary according to the exchange rate of the day.
CANCELLATION & MODIFICATION POLICY
We sincerely value your time and appreciate your understanding as we coordinate our first-class services with carefully arranged logistics—including provider schedules, preparation times, ingredients, and dedicated spaces for execution. To offer you flexibility while maintaining our service standards, the following applies:
You may modify or cancel your service free of charge up to 10 days before your arrival.
After this period, cancellations are subject to a 50% fee of the total confirmed service cost.
This policy is in place to honor the preparations already made on your behalf.
RESERVATION NOTICE
All services must be requested at least 24 hours in advance.
If you need a last-minute service, please check with your concierge for availability.
We truly appreciate your understanding and cooperation.
We look forward to welcoming you and ensuring that each moment at HUM Living becomes a memorable and carefully curated experience.